Key Definitions
The following terms are used throughout this policy and are defined here for clarity.
Information We May Collect
The exact information collected depends on how a person interacts with Digital Maria. The categories below describe the types of information that may be involved.
Information Provided Directly
When individuals contact Digital Maria, submit a form, book a consultation or engage in a business relationship, the following types of information may be provided:
- Full name
- Business email address
- Phone number
- Company or brand name
- Job title
- Service requirements and project details
- Budget information
- Message or enquiry content
- Files or materials voluntarily submitted
- Communication preferences
- Feedback or survey responses
- Billing details, where applicable
Information Collected Automatically
When a person visits the Digital Maria website, certain technical information may be collected automatically through server logs, cookies or similar technologies:
- IP address
- Browser type and device type
- Operating system
- Referring page
- Pages visited and time spent on the website
- Approximate location derived from technical data
- Click and navigation activity
- Cookie identifiers
- Website performance information
Information From Third Parties
In some cases, Digital Maria may receive information from external sources, including advertising platforms, social media platforms, analytics providers, referral partners, CRM providers, form providers, business directories and other service providers.
How We Collect and Use Information
How Information May Be Collected
- Website forms and contact pages
- Email, phone and WhatsApp communication
- Consultation bookings and newsletter subscriptions
- Client onboarding and service agreements
- Cookies and similar technologies
- Advertising and analytics platforms
- Social media interactions
- Event or campaign registrations
How Information May Be Used
- Respond to enquiries and provide requested information
- Prepare quotations or proposals
- Deliver contracted services
- Communicate about projects and service updates
- Manage client relationships
- Improve website experience and measure performance
- Prevent fraud or misuse and maintain security
- Meet legal or contractual obligations
- Send marketing communications where permitted
- Analyse service interest and improve content, campaigns and services
Depending on the context and applicable law, information may be processed based on consent, contractual necessity, legitimate business interests or legal obligations.
Cookies and Tracking Technologies
Cookies are small text files placed on your device when you visit a website. They help the website recognise your device and remember certain information about your visit. The following categories of cookies may be used:
Managing Cookies
You can manage or disable cookies through your browser settings. Most browsers allow you to:
- View which cookies are stored on your device
- Delete individual or all cookies
- Block cookies from specific or all websites
- Set preferences to accept or reject cookies automatically
Third-Party Tracking
Some cookies on the website may be placed by third-party services, including:
- Google Analytics — for website traffic analysis
- Google Ads — for advertising and conversion tracking
- Meta Pixel (Facebook Pixel) — for advertising and audience tracking
- YouTube — for embedded video content, where applicable
These third-party services have their own privacy policies. We encourage you to review them separately.
When Information May Be Shared
In the course of operations, information may be shared with trusted categories of recipients:
- Website hosting providers
- IT and security providers
- Analytics providers
- Communication platforms
- CRM and form providers
- Advertising and marketing platforms
- Payment or invoicing providers
- Professional advisers (legal, accounting, etc.)
- Contractors supporting service delivery
- Government authorities where legally required
- Parties involved in a merger, acquisition or business transfer
Service providers should receive only information reasonably required for their function and should be bound by appropriate confidentiality or data-protection obligations where required by law.
International Data Transfers
Some service providers may process information outside the user's country or jurisdiction. Where applicable under relevant law, Digital Maria should use legally recognised safeguards or contractual protections to maintain appropriate standards during cross-border transfers of personal information.
Data Retention
Digital Maria retains personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.
Information submitted through contact forms, WhatsApp enquiries, phone calls or email is retained for as long as necessary to respond and for reasonable follow-up. If no project engagement occurs, data is typically retained for up to 24 months then deleted or anonymised.
Information related to active or completed projects — including project briefs, creative files, feedback, deliverables and communication history — is retained for the duration of the project and for a reasonable period afterward (typically up to 36 months) to support queries, future collaborations and legal or accounting requirements.
If you have opted in to receive marketing communications, your contact details are retained until you unsubscribe or request removal. Unsubscribe requests are processed promptly.
Project Files and Creative Assets
- Raw footage, project files and creative assets shared by clients are stored securely during the project
- After project completion and final delivery, files are retained for a limited period as defined in the project agreement
- Clients are advised to maintain their own backups of all original footage and delivered files
- Digital Maria is not responsible for loss of client files after the agreed retention period has expired
- Extended storage beyond the standard retention period may be arranged upon mutual agreement
How We Protect Your Information
Digital Maria endeavours to implement reasonable administrative, organisational and technical measures to protect personal information.
Data Breach Response
In the event of a suspected data breach, Digital Maria will investigate the incident promptly and notify affected individuals or relevant authorities where required by applicable law.
Your Rights and Choices
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. Digital Maria respects these rights and will respond to legitimate requests in a reasonable timeframe.
Rights You May Have
- Right to Access — Request a copy of the personal information held about you
- Right to Correction — Request correction of inaccurate or incomplete information
- Right to Deletion — Request deletion of your personal information, subject to legal obligations
- Right to Restrict Processing — Request that processing be limited in certain circumstances
- Right to Data Portability — Request your data in a structured, machine-readable format
- Right to Object — Object to processing for direct marketing purposes
- Right to Withdraw Consent — Withdraw consent where it is the basis for processing
- Right to Complain — Lodge a complaint with a relevant data protection authority
To exercise any of the above rights, please contact Digital Maria using the details below and include:
- Your full name
- Contact details (email or phone)
- Nature of your request
- Relevant account, enquiry or project details
- Any information needed to verify your identity
We may need to verify your identity before acting on certain requests. We will respond within 30 days or within the timeframe required by applicable law.
Marketing Opt-Out
- You may opt out of marketing emails by clicking the unsubscribe link included in every marketing communication
- You may request removal from our marketing list by contacting us directly
- Opting out does not affect service-related communications such as project updates and quotation responses
WhatsApp and Phone Communication
You may request to stop non-essential promotional communication through the same channel (WhatsApp or phone) by replying with a clear opt-out request, or by contacting Digital Maria using the details in this policy.
Third-Party Links and Services
The Digital Maria website may contain links to third-party websites, platforms or services that are not operated or controlled by Digital Maria. These may include:
- Social media platforms (Instagram, Facebook, LinkedIn, YouTube, etc.)
- Messaging platforms (WhatsApp)
- Payment processing platforms
- Cloud storage and file-sharing services used during project delivery
- Video hosting platforms
- Analytics and advertising platforms
- Websites linked within content, portfolio or resources
Embedded Content
The website may include embedded content from third-party sources such as YouTube or Vimeo video embeds, social media post embeds and Google Maps. Embedded content behaves exactly as if you visited that website directly. These services may collect data about you, use cookies and monitor your interaction with the embedded content.
WhatsApp Communication
When you contact Digital Maria through WhatsApp links on the website, your communication is processed through WhatsApp (owned by Meta Platforms, Inc.). Your messages, phone number and profile information shared on WhatsApp are subject to WhatsApp's Privacy Policy. Digital Maria uses WhatsApp as a communication channel to respond to enquiries and discuss project requirements.
Children's Privacy
Digital Maria's website and business services are generally intended for business users and are not designed for children. Digital Maria does not knowingly collect personal information from children without appropriate authorisation.
If Digital Maria discovers that information from a child has been collected without appropriate authorisation, reasonable steps will be taken to delete that information promptly. If you believe we may have inadvertently collected such information, please contact us immediately.
Changes to This Privacy Policy
Digital Maria may update this Privacy Policy from time to time when its services, technologies, legal obligations or business practices change. When the policy is updated, the following will be reflected accordingly:
- New effective date
- New last-updated date
- A summary of material changes where appropriate
Users are encouraged to review this policy periodically to stay informed about how Digital Maria handles personal information. Continued use of the website after changes are published constitutes acceptance of the updated policy.
Effective Date: June 14, 2025 · Last Updated: June 14, 2025
Contact Digital Maria About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of personal information, please contact Digital Maria using the details below.